UK orders are dispatched within one working day and typically arrive within 2–3 working days via tracked delivery.

Delivery to more remote areas may take slightly longer, but you'll always get tracking so you can see exactly where your order is.

Yes — UK tracked shipping is complimentary on every order, no minimum spend required.

Absolutely. You'll receive an email with your tracking link as soon as your order is dispatched. You can also look up your order status any time using our order tracker.

We currently ship to the United Kingdom only. International shipping is on our roadmap for the near future — sign up to our newsletter to hear when we open to more countries.

If your order hasn't been dispatched yet, we'll do our best to update or cancel it — just contact us as soon as possible with your order number.

Once an order has been dispatched, it can't be changed, but you can always return it once it arrives.

You have 30 days from delivery to return any item for a refund, as long as it's unused, in its original packaging, and in resalable condition.

Read the full details on our Returns Policy page.

Contact us at contact@ternaza.com with your order number and the item you'd like to return. We'll send you return instructions and a return address within one working day.

Once we receive your return and confirm it's in the required condition, we'll process your refund within 3–5 working days. Refunds are issued back to the original payment method.

Depending on your bank, it can take a further few days for the money to appear on your statement.

We're really sorry if this happens. Contact us within 7 days of delivery at contact@ternaza.com with your order number and a photo of the issue, and we'll arrange a replacement or full refund straight away.

A few simple habits go a long way:

• Keep leather away from direct sunlight and heat sources
• Wipe with a soft, dry cloth to remove dust
• Avoid getting leather wet — if it does get wet, let it air-dry naturally, away from heat
• Store in a dust bag or a cool, dry place when not in use

Leather is a natural material, so small variations in color and texture are part of its character — not defects.

Gently brush with a soft dry brush to remove dust. For light marks, dab with a very slightly damp cloth — never soak. Let air-dry completely before storing.

All our items come with a 12-month manufacturing warranty. If your item develops a fault due to a manufacturing defect within 12 months of purchase, we'll repair or replace it.

The warranty doesn't cover normal wear and tear, misuse, or accidental damage.

We accept all major credit and debit cards (Visa, Mastercard, American Express), along with Apple Pay, Google Pay, and Shop Pay for fast, secure one-tap checkout.

Yes. Our checkout is fully encrypted and PCI-compliant through Shopify Payments. Your card details are never stored on our servers.

No — you can check out as a guest. Creating an account is optional but makes it easier to track orders and reorder in the future.